FAQ - Operation & Maintenance
1. What is Intellicode® and how does it work?
Intellicode® is a rolling security code technology that enhances the security of your Genie® remote-controlled garage door opener. Intellicode® is one of Genie®’s industry-first innovations and our most requested accessory.
Intellicode® offers significant advantages over conventional garage door openers that used fixed codes. These old-style openers transmit the same fixed security code each time the remote control button is pressed. Fixed codes rely on a limited number of codes. These limited fixed codes can be breached by either an unsuspecting neighbor using a controller with the same fixed code, or by hackers with less than innocent intentions.
The Intellicode® rolling code system uses a proprietary coding system that selects a new code from 4.3 billion combinations every time the system is activated. This virtually eliminates the possibility of hacking, and helps to prevent unauthorized entry to your home through the garage.
2. How do I program Genie® Intellicode®?
To make Intellicode® fully functional, you’ll need your remote controller and to be within reach of your Genie® garage door opener.
A. Locate the “Learn Code” button and indicator LED. Depending on the model, the Learn Code button is usually located under the light cover or at the back of the unit.
B. Press and release the Learn Code button. The indicator LED will blink at a rate of once per second. Press and release the button on the remote control you want to program. The indicator LED will glow steady. Press the same remote control button again. The indicator LED will go out.
C. To check that the button has been programmed correctly, press the button on the remote again. The door should operate. If it does not operate, carefully repeat steps a through c above.
Caution! Before activating the door, be sure that all people, pets, ladders, vehicles and other obstructions are cleared from the door’s path.
D. Repeat steps a through c for multiple doors and/or remote controllers with multiple button.
Note! Up to seven Intellicode® remote-operated devices can be programmed to one Genie® Intellicode® garage door opener. This includes a total of seven Intellicode® remotes or six Intellicode® remotes and the Intellicode® wireless keypad.
3. How does the Safe-T-Beam® work?
Genie®’s Safe-T-Beam® technology uses a continual infrared beam that scans the garage door opening at all times. In order for the door to operate, the beam must be located at least 5 inches but not more than 6 inches from the floor. If the beam is interrupted by a person, animal or object, it automatically raises the garage door to protect people, pets and property.
Note! The opener will not close the door unless the Safe-T-Beam® is installed and working properly.
4. Can I turn off or remove the Safe-T-Beam®?
No. All garage door openers manufactured since 1993 require some form of safety device to protect people, pets and objects from injury or damage if they are in the door’s path. The beam must be located at least 5 inches but not more than 6 inches from the floor. The opener will not work if the beam is tampered with, removed, or otherwise disengaged.
5. How do I open the garage door when there is a power outage?
It depends on the model. You can open the door from the inside using the red emergency release cord, which hangs from the mounted overhead opener. Pulling the emergency cord straight down will release the door from the carriage, allowing you to operate the door manually. Or, refer to the owner’s manual for further instructions.
Opening the door from the outside requires installation of an emergency release lock (GER-2). Contact us, your Genie® retailer or your local Genie® ProTM dealer to learn more about this accessory.
6. How do I disengage/re-engage the door from/to the carriage?
It depends on the model. You can disengage the door by pulling down on the red emergency release cord. Refer to the owner's manual for complete instructions for disengaging and re-engaging the door.
7. How do I open the lens cover to replace a bulb?
On the Excelerator®, simply depress the two tabs that connect the lens cover to the top of the unit (chassis). The lens cover will swing open. Replace the bulb with a rough service light bulb (60-watt maximum) and close the lens cover. On many other Genie® opener models, you need a Phillips screwdriver. Remove the two screws at the top that attach the lens cover to the front panel. The lens cover will drop down like a hinge while you change the bulb. Use a rough service light bulb (follow guidelines in your owner's manual for maximum wattage). Re-align the lens cover and tighten down the screws.
8. What is the recommended maintenance for my Genie® opener?
It varies by model. View the list of Genie® opener models and on-line maintenance instructions.
9. What type of lubricant is recommended for my Genie® opener?
For the Genie® Screw Drive opener, use only Genie® GLU3 or GLU4 oil.This product, which can be purchased at your local Genie® distributor, is packaged in individual, 0.25 ounce packages for ease of use. Do not use products such as WD-40®, because they will degrade the grease and cause it to drip from the operator.
To apply the lubricant to the screw, first wipe off excess grease, dirt and debris with a soft cloth. Re-apply the lubricant sparingly along the screw, using the full contents of the package. Run the opener several times to ensure that the grease is evenly applied to all surfaces of the screw. Use a cloth to remove excess grease.
Caution! Remove automobiles, bicycles and other valuable items from the garage and protect the garage floor during lubrication. This will avoid contact with oil and grease, which may damage paint finishes or floor surfaces. Genie® accepts no responsibility for damage caused by excess lubricant contact.
Note! If the lubricant is accidentally swallowed, and the person is conscious, dilute the stomach contents by administering two full glasses of milk or water. (Never give anything by mouth to an unconscious person.) Do not induce vomiting without the advice of a licensed physician. If vomiting occurs spontaneously, keep the person’s airway clear. If symptoms of ingestion persist, or if you are unsure of what to do, seek medical assistance immediately.