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The Genie Company has partnered with BILT® to provide easy installation instructions for the DIY homeowner that wants to install their own garage door opener. We wanted to make sure that when you are installing a DIY Genie garage door opener, the instructions are easy to follow, understandable, and you enjoy getting the job done. Right in line with innovation, these instructions that are available within the 3D app take the experience for you, the customer, to an entirely new level.

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The award-winning BILT app provides 3D interactive Intelligent Instructions® that are voice & text guided. Beginning with a product overview, BILT includes tools required, parts included and directs the procedure step by step. With thousands of major brands of products listed, it has never been easier to DIY thanks to BILT.

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BILT supports manufacturers’ efforts to go green by minimizing paper instructions, warranty & registration cards. Download the free BILT app on iOS or Android or from a computer or go to BILTapp.com for details.

BILT Download the app QR Code

What is BILT®?

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BILT is a revolutionary new way to assemble & install products with: 

  • Interactive 3D images

  • Voice & text-guided directions

  • Step-by-step instructions

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BILT enables a wildly better experience by: 

  • Shortening assembly/installation time

  • Keeping instructions up-to-date

  • Making it easy to register your product

  • Enabling warranty access anytime

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BILT features:

  • Hardware & tool prompts for each step

  • Pinch to zoom in & out

  • Drag to rotate images

  • Tap part for description

  • Easy instant replay of each step

What is BILT
  • How much does a battery backup (BBU) add to the cost of the opener?
    It depends on which opener you are choosing to use in your application. Genie offers the most complete line of openers in the industry and the capabilities and power output vary between them. Openers that require more power output, like our 140V opener, will require a larger and more expensive battery as opposed to our 24V opener.
  • If I purchase a new opener, will the battery come in the box?"
    If you purchase an opener that comes standard with a battery backup, then the battery unit will be included in the box. If the opener has the option to add a battery backup, then the battery will be in a separate box.
  • Is the battery backup replaceable?
    Yes, the battery can easily be replaced.
  • Will a generic battery work?
    It is not recommended to use any battery not provided by Genie.
  • Can a battery backup be added to older Genie openers?
    This answer depends on which model you have. Models 2028 ,2128, 1028 and 1128 cannot have a BBU added. However, many other Genie openers can be retrofitted with a BBU.
  • How long will the battery last?
    This answer depends on a variety of factors. Environmental conditions such as extreme cold can reduce the life of the battery, and a battery used frequently will not last as long as one rarely used.
  • How do you know when to replace the battery backup?
    There are (3) LED lights on each battery backup. If the green light is illuminated, the battery is fully charged and operational. If the yellow light is illuminated, the BBU is currently charging. If the light is red, the unit has failed to charge. If the red light remains illuminated for more than 48 hours, the battery needs replaced.
  • How many times will the battery backup operate the garage door?
    The answer varies depending on factors such as the age of the battery, the weight of the door, and number of hours since the BBU was last fully charged. With optimum conditions, it is expected that within the first 24 hours of a power outage, the battery could operate the door up to 50 times.
  • Will the other garage door opener features work under battery power?
    The opener’s light will not function under battery power.
  • In the event of a power outage, will the operating speed of the opener change?"
    Yes, the speed will be reduced to conserve power.
  • If someone has more than one door on their garage, do they have to have a BBU on every door?"
    Yes, a battery backup will be needed for each garage door opener.
  • If someone purchased an opener before July 1, 2019, can it be installed after July 1, 2019?"
    No. After July 1, 2019, CA SB-969 prohibits openers without a BBU from being installed or replaced.
  • If my opener was installed before July 1, 2019, and is still under warranty but needs replaced, what then?"
    If an opener must be replaced in California, the new one must have a BBU attached. If the opener does not have a battery backup, the warranty will cover repair but the unit will need upgraded to a BBU capable unit. Or you can purchase a Genie BBU retrofit kit to bring it into compliance with CA SB-969.
  • Can I work on or service an opener with a battery backup still attached?
    No. Before working on any opener, it should be disconnected from all sources of power which includes the battery backup unit.
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