FAQ: Warranty Information
What is the product warranty for my Genie garage-door product?
All Genie garage-door products come with limited warranties that protect the original purchaser against defects in materials and workmanship. Refer to your owner's manual for details.
How do I get service under my Genie warranty?
For warranty parts and/or repairs, have available your model number and a copy of your original sales receipt. Then, contact Genie Company Customer Service about the problem you are having. A trained Genie representative will help to diagnose the problem and/or will ship you the necessary parts to complete the repair.
Note: A shipping and handling fee will be assessed on all parts orders.
How do I purchase, repair or replace parts for my Genie garage-door product?
You can contact The Genie Company in a variety of ways:
- Contact your local Genie Professional Dealer. (To search by phone for Genie products in your area: 1-800-65-GENIE.)
- Use our online Customer Service form to request information
- Call Genie Customer service: 1-800-35-GENIE (Note: We accept Visa and MasterCard. The card's expiration date must be at least one month in the future.)
- Send us an E-mail: firstname.lastname@example.org
- Send your requests by mail to:
Warranty Repairs Department
The Genie Company
P.O. Box 67
Attn: Genie Customer Service
Mt Hope, OH 44660
For expert advice, contact your local Genie Professional Dealer.
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