Phone Operator

We are here to help!

Monday - Friday 9 AM - 8 PM EST 

Saturday 10 AM - 6 PM EST

1-800-354-3643

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CHAT

Chat with a Genie customer service representative who is ready to help answer your questions. 

Frequently asked questions

FAQ'S

Get help by searching our frequently asked questions. 

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WARRANTY REGISTRATION

Register the warranty for your new Genie garage door opener.  

Genie Professional Dealer Installing a garage door opener

LOCATE A GENIE DEALER

Find a Genie Professional Dealer in your area for assistance. 

Aladdin Connect App

ALADDIN CONNECT

Get support for your Aladdin Connect RetroFit kit device or integrated smart garage door opener.

Homelink

HOMELINK®

Programming instructions and tips for programming your vehicles in car remotes system, Homelink® to your Genie garage door opener.

Installing a Machforce powerhead

VIDEOS

Helpful videos for installing Genie garage door openers. 

OWNERS MANUALS

OWNERS MANUALS

Owner's manuals for Genie garage door openers. View our manuals, installations posters and more.

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BILT® 3D EASY INSTALLATION

Find out more about 3D step by step easy installation instructions from BILT® Intelligent instructions.

Programming Genie accessories

KEYPAD + REMOTE PROGRAMMING 

Step by step programming instructions and videos for Genie garage door openers and accessories. 

Garage Door Opener Safety and Maintenance

SAFETY TIPS

Helpful information and tips regarding garage door opener and garage door safety.

Customer Service

CONTACT US

Get help from a Genie customer service representative.