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Customer Support

Technical Support FAQ

 

FAQ: Technical Support for Genie Garage Door Opener Products

  1. Is technical support available for my Genie garage-door product?

    Genie has been manufacturing garage-door products for more than half a century, which means we can offer you expert advice about selecting, installing, maintaining and troubleshooting your new opener.

    You can get expert advice through:

    1. Contact your local Genie Professional Dealer.
    2. Use our online Customer Service form to request information
    3. Send us an E-mail: genie_info@geniecompany.com
    4. Call Genie Customer service: 1-800-35-GENIE (1-800-354-3643.)

    Monday – Friday: 9:00 a.m. – 8:00 p.m. EST

    Saturday: 10:00 a.m. – 6:00 p.m. EST