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Troubleshoot problems with your Genie garage door opener or accessories.


Customer Support



FAQ: Troubleshooting Genie garage door opener products

Troubleshoot any problems you may be having with your Genie garage door opener,
including lights blinking, door reversing, remote issues and more.

If your opener is made before 1993, please click here for important information.
Q1: Why is the Safe-T-Beam® light blinking?

Safe-T-Beam is a government-required safety feature that must be installed in order for your Genie garage door opener to work. A flashing Safe-T-Beam LED indicator means a malfunction has occurred. First, be sure that the lenses are clean, and check for any possible obstructions or loose wires. Also, make sure that lenses are mounted five to six inches from the floor on either side of the garage-door opening and that lenses are aligned facing one another. If the LED indicator continues to flash, see your owner's manual for a list of possible causes and additional troubleshooting.

Q2: Why does my Genie garage door reverse/open when I try closing it?

The likely culprit is an obstruction in the path of the garage door. Check for and clear any obstructions in its way. If the problem persists, check to see if the red Safe-T-Beam LED indicator is blinking. If it is, be sure that the lenses are mounted five to six inches from the floor on either side of the garage-door opening. If the Safe-T-Beam® lenses appear to be installed properly and aligned facing one another, refer to the troubleshooting section of your owner’s manual for additional causes and solutions.

Q3: Why does the Genie opener run without moving the door?

Your garage door may be disconnected from the opener. Check that the emergency-release cord has not been pulled. If this is the reason, you will need to reengage the carriage. The method to reengage the carriage depends on the model of garage door opener you own. See your owner's manual for more details.

Q4: Why won’t my Genie remote control work?

Be sure that the remote has been properly programmed and that fresh batteries have been installed. If you are still having trouble, refer to your owner's manual, or contact Customer Service.

Q5: I lost a little range on my remote transmitter after installing LED bulbs on my opener. Are the two items related?

With the obsolescence of the basic incandescent light bulb, it has come to Genie's attention that there are certain brands or types of LED bulbs that can cause interference with the radio signals. These LED bulbs can have an effect on the operation of nearby devices, such as affecting the transmitter range for remote operation of a garage door opener.

To solve the issue, Genie has developed its own LED light bulb, designed specifically for almost any brand of garage door opener. It either eliminates or greatly reduces the issue of weakened remote signal to your opener that common LED bulbs can cause. It also has the added advantage of being shatter & vibration resistant. Learn more about the Genie LED Light Bulb for Garage Door Openers, including where to buy.

For expert advice, contact your local Genie Professional Dealer.