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Find information on your Genie warranty for garage door openers and accessories or register your new garage door product online.


Customer Support



Product Warranty FAQ

Q1: What is the product warranty for my Genie garage-door product?

All Genie garage-door products come with limited warranties that protect the original purchaser against defects in materials and workmanship. Refer to your owner's manual for details.

Q2: How do I get service under my Genie warranty?

For warranty parts and/or repairs, have available your model number and a copy of your original sales receipt. Then, contact Genie Company Customer Service about the problem you are having. A trained Genie representative will help to diagnose the problem and/or will ship you the necessary parts to complete the repair.

Note: A shipping and handling fee will be assessed on all parts orders.

Q3: How do I purchase, repair or replace parts for my Genie garage-door product?

You can contact The Genie Company in a variety of ways:

  • Contact your local Genie Professional Dealer. (To search by phone for Genie products in your area: 1-800-65-GENIE.)
  • Use our online Customer Service form to request information
  • Call Genie Customer service: 1-800-35-GENIE (Note: We accept Visa and MasterCard. The card's expiration date must be at least one month in the future.)
  • Send us an E-mail
  • Send your requests by mail to:

Warranty Repairs Department

The Genie Company

P.O. Box 67

Attn: Genie Customer Service

Mt Hope, OH 44660

For expert advice, contact your local Genie Professional Dealer.

Q4: Can I register my Genie product online?

Yes. Please use our online Product registration form to register your Genie product.